BEST Heating, Cooling and Electric, Inc.

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Barbara Bouley
Barbara Bouley
18:35 12 Jun 24
I have worked with Best for several years. They have provided my spring and fall checkups. Staff is courteous and... arrive on time for the appointments. When my 20 year old air conditioner was failing, we discussed the pro and cons of repairing vs. replacing just the air conditioner or both the air conditioner and furnace. They clearly answered my questions and had the installation scheduled in a reasonable time.read more
Butch Glee
Butch Glee
17:38 22 Feb 24
Had great experience with electric work done. Have been using Best Heating Cooling & Electric for 30 years. This is... the only firm I ever use.read more
Moramay DeLaPuente
Moramay DeLaPuente
22:00 15 Jan 24
Best Heating cooking & Electric service is 100% guaranteed. It's not just the best, it's the best of the best... 💪.read more
Boris Alexander
Boris Alexander
20:23 10 Jan 24
Jason and the team at Best Heating and Cooling are an incredible and passionate team at what they do. Can recommend... them with high reservations! thanks!!!read more
Teri Brenizer
Teri Brenizer
17:41 10 Jan 24
Sharon Bruck
Sharon Bruck
17:56 07 Jan 24
Installed a new furnace professional, hard working, friendly and cleaned up after themselvesHighly recommend
Thimery Wimmer
Thimery Wimmer
21:59 22 Nov 23
Best? I think not. We have been working with this company through our home warranty and it's been an absolute... nightmare. There's few good things I can say, so I'll start with them first. This company is about three hours away from our home so I do appreciate them making the trip and the techs have been kind. That's about where the good things I have to say end. From what we have been able to piece together through the bits and pieces we are being told by both the home warranty company and the contractor, the service tech came out initially and diagnosed the issue, and after that promptly proceed to either lose or not turn in our paperwork. After about a month of waiting we called to see what was going on and were told that our ticket had been closed out by the contractor. We assured the home warranty company that nothing had been fixed and that the ticket should still be opened, got in touch with the contractor who gave my husband the run around and assured us they would be getting the paperwork sent in. Paperwork finally gets sent in to the home warranty company (much later than the immediate time frame we were assured), home warranty orders everything and our stuff proceeds to sit at their warehouse for about a month. We call the contractor again, they tell us the scheduling guy is out. We call again and finally get in touch with the scheduler who schedules us for about another month out. They get out here, tell my husband they were told we asked for a payout (odd when they showed up to our house with parts, but whatever) and spend about five minutes in our house before the tech tells us they have the wrong parts and won't be able to do anything and something about the square footage being off. I'll try to keep things short because at this point I feel like you all get the idea. I finally speak to the contractor and get lots of excuses about travel, logistics, how we are so far away, how this was just a favor for the area warranty coordinator, how usually people like us just take a payout (interesting that he mentioned a payout again) etc. I inform the gentleman that although we do live a ways away and I appreciate them coming out, they are the ones who accepted the job, they're being paid for it through the home warranty company, and at this point we have been waiting FOUR MONTHS. We have gone through two heat waves, and now we're getting into the winter season. This house is 120 years old, we have a child, pets, and did I mention we've been waiting four (4) months??? I ask him when they can be out here. I get some story about how he needs to figure out square footage, I again tell him it's been four months and I want a definitive date of when this is going to be done. He finally settles on next week. I feel we have been more than patient, more than understanding, and have been as flexible as possible but the fact of the matter is, they have absolutely not provided the services that we were told would take a couple of weeks and have gotten nothing but the run around and a blame game between the contractor and the warranty company. At this point I really don't care who did what, the fact of the matter is that they accepted this job (whether it was a favor or not, knowing we live three hours away, knowing that logistics were going to be a challenge, and whatever other reasons they deem justifiable) and haven't held up their end of the bargain. We're now worried about the pipes in our house with the weather getting colder, and are worried about just how cold things will get when we have a toddler and pets in the home. This is absolutely and completely unacceptable. I have held my tongue as long as possible, and as long as we get our items installed in working order on the date agreed without issue, I may be willing to update my review. However as of right now, the nicest techs, and the friendliest voice on the phone will do nothing to change the fact that this has been an issue for four months. Logistics, distance, favors, etc. Sound like good reasons when you and your family get to go home to a warm house.read more
Elizabeth Marchant
Elizabeth Marchant
18:41 28 Sep 23
I've worked with this company several times. They have fixed my furnace, replaced an ac unit and installed a garage... heater. They arrive on time and do a great jobread more
Jeff Perkins
Jeff Perkins
15:22 07 Jun 23
I've been seeing a lot of reviews with customers having home warranties complaining about this company, so I figured... I'd give my honest review. I was needing an AC repair done on a very old unit, and have a home warranty. Through my home warranty, I placed a service call to have my AC looked at. Best Heating and Cooling was dispatched to my AC. I have nothing but positive things to say about this company! The ladies who work in the office called me right away, and were super friendly! The technician who came out to my house and diagnosed the unit (I believe his name was James?), was an awesome guy as well! He went the extra mile and helped explain to me how they work through the home warranty process. He ended up recharging my system, and it's been working great so far! For everyone who has complained about the home warranty process, it might be worthwhile to be nice to the people who work for this company. They treated me with the utmost respect, and I must say this is one the best HVAC companies I've ever worked with. Highly recommend them for all of your heating and cooling needs! Will be using them again!read more
Clairice Meyer
Clairice Meyer
17:29 08 Dec 22
I never leave reviews but I’m livid for wasting money on this company! My home warranty hired this company for an... electrical problem I was having in my old home. The guy spent 10 minutes here, didn’t do any diagnostic work or searching to see why my bathroom lights weren’t working. He said I just needed new fixtures (I knew that wasn’t the cause because all my lights in the bathroom quit working, not just one fixture). He left and put in the request. I tried calling the company back to explain they should have done more diagnosing before coming up with that solution. They literally hung up on me when I asked if someone could come back out and actually look. I decided to hire another company to come look less than 24 hour later and guess what?! They actually looked at what was wrong and I need all new electrical and a new fixture would definitely NOT have fixed the issue. This company won’t try to fix your problem and will hang up on you if you question them. Zero stars if possible.read more
Jason Gast
Jason Gast
19:03 30 Sep 22
I wish it were possible to give zero or negative ratings. Our home warranty company sent Best Heating and Cooling out... to look at our unit. After 4 visits their techs from Best Heating and Cooling still haven't filed paperwork and in the process blew my electrical panel up. Every time I call to get a resolution or answer to what is going on the secretary tells me the owner isn't around or the technician is sick or in the hospital. Over 2 months with no resolution! If my AC wasn't covered under a warranty I would call anyone other than these guys. My father is an HVAC contractor and I have never seen an HVAC company so disorganized in unable to complete a task.read more
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Liberty Plus Certified.

Services

  • Air Conditioning
  • Boilers
  • Ductless Systems
  • Electrical
  • Gas Furnaces
  • Geothermall
  • Heat Pumps
  • Indoor Air Quality
  • Maintenance
  • Water Heaters