Cates Heating and Cooling
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Kenneth Jones
13:46 21 Feb 25
Do not do business with this company. The service tech came one hour early. Stole tools from my basement. Charged me $385 for a furnace igniter that cost $25 at Home Depot.
Kimberly Stephens
20:47 20 Feb 25
This company is all about customer service! Thank you for being honest and trustworthy. Excellent service!!!
Tex Houston
16:13 14 Feb 25
The house has been covered by Cates since 1973. Always prompt always reliable. The last couple of technicians we have had Dillon and Derek, have been informative and speedy, clear and consistent. Highly recommend.
Al Sample
11:59 13 Feb 25
I had similar experience as others with Hometown "Hustlers" as they are far from heros. Hometown literally turned my furnace off and said they could call fire department on me! And lied about my new water heater having lines backward. Fortunately I called Cates. Greg was there in half an hour, furnace was fine. DO NOT TRUST THE FOLKS FROM HOMETOWN HUSTLERS!
Melissa Fisher
20:40 06 Feb 25
Yesterday, I was told by another company (NOT Cates) that I had a dangerous situation in my home related to a high carbon monoxide reading and cracks in my heat exchangers. They called for back up and a second technician came to do another reading, which also supposedly came back very high. After a lot of drama and scare tactics, they tried to sell me a 14,000 NEW furnace. Instead, I had a second company come out (Cates Heating and Cooling) Fortunately, they were there right away as my house was starting to get pretty chilly due to the former company's scare that I could be endangering my family by keeping my heat on. Within a short period of time, I was told that my carbon monoxide reading in the open air was 1 and within the system, nothing more than 20. They also informed that when this is actually a problem, I have a 20 year warranty on those exchangers. I feel so grateful to the techician and to Derek at Cates for their prompt and honest service and for putting my mind at ease. I highly recommend Cates Heating and Cooling for all of your HVAC needs.
Michael Rosales
19:00 11 Dec 24
Kyler, the tech who came out today was great! He went above and beyond just the replacement of parts. Not only does my HVAC work like new again but improved my thermostat setting to make my home more comfortable. My thanks too to Paul who came out on a Sunday and to the other tech who not only diagnosed the problem on Monday but helped give Cates' office workers what they needed to get the parts ordered quickly and to get the parts covered under the warranty. Super team job!!!
Bob Simon
19:14 09 Dec 24
Sean was very professional & informative. Answered all of my curious questions with solid knowledge of the situation.
Dave Switzer
18:13 04 Dec 24
Our service tech, Jake, was on time, professional and explained everything well. When it came to work that needed to be done he explained why and discussed costs before proceeding. He's a good representative of the company - and he liked our cat. :)
Vincent Coultis
16:07 04 Dec 24
Detailed service, took extra care to make my system run properly and didn't nickel and dime me on minor adjustments. Appreciate that my service tech was familiar with me and my system.
Leslie Grady
14:53 27 Sep 24
I have used Cates for 20 years. They are dependable, knowledgeable, efficient, and great to work with. They never disappoint. Today.Kylar is doing my fall furnace check. I can add him to the Long list of wonderful technicians that have provided services. I wouldn’t trust anyone else with my HVAC needs.
Martha Burt
21:03 26 Sep 24
Jacob was very informative and complete in his job! I am set for winter and cold weather now!
richard manes
13:36 26 Sep 24
We have used many HVAC companies over the years. Cates Heating and Cooling is now my families company of choice. They are always on time and have great customer service. Kylar McGowen is the technician who we always ask for because of knowledge and service.
Venus Auxier
01:21 12 Jul 24
I got Jake with Cates!!! for my HVAC maintenance check-up in July/2024. He was knowledgeable, very thorough, timely, and friendly. Cates has been my go to for my HVAC for 10+ yrs. I've been very happy with their services and products. Jake is a bonus asset for the Cates Team. Thanks Cates and Jake!
Alea Fritsch
20:10 06 Jul 24
My air conditioner went out during 4th of July weekend and I have animals(and myself) to keep cool. I reached out to Cates and Dillin came over and had everything diagnosed and fixed within 2 hours. They were fair and honest and I couldn't be more pleased. I signed up for a maintenance agreement and look forward to their business.
J.J. O'Gara
21:35 02 Jul 24
We’ve used Cates for years now and have always been expressed with the service we have received. We had a warranty issue during Junes heatwave and the part had to come from the factory. As soon as the parts were here we got a call to repair 2 hours later. Dillan was our service technician nice and polite and didn’t leave till we were cooling down. Within 12 hours our 87 degree house was a comfortable 72!Thanks Cates
Todd Odle
18:41 02 Jul 24
I could not be happier with Cates! I had an AC emergency and Dillin was fast to respond and fix the problem the same day! He stayed extra late to get the job done and it is so appreciated. He also presented me with all options and even though I chose the most expensive option, I was very happy to know I had alternatives.
jarhead771
23:44 24 Apr 24
Had a new furnace installed. Vince and Noah did a great job! They were informative, very pleasant, and courteous! Cleaned up the work area very well! Highly recommend them and Cates!
Brian Skibbe
12:47 04 Apr 24
Tried to schedule a tune up with these clowns. I got bumped off the schedule due to foul weather at the end of March; tried to reschedule and they are booked until May! I said I'd like to reschedule before then and the lady yelled at me for not calling sooner and said I should have called the day they cancelled my booking. I chose to look for a more reliable company. Be aware!
Peg Nichols
16:05 29 Mar 24
Can't count the number of years we have relied on Cates, spring and fall, to keep us hot or cold, depending on the season. Cates people are always polite, respectful, calm, have plenty of time to answer questions. In all these years we only had to call once because of an emergency, and someone came right away. Cates is the best.
David Lindstrom
00:37 21 Feb 24
Dillin was very professional, charming and hard working. I hardly noticed them working, they were very quiet and kept the house clean. We immediately noticed the difference with the new system working.
Cathy Tramposh
23:33 30 Jan 24
Cates installed by new HP system and I couldn't be happier. My old cold 2nd floor is now as warm as I want it to be.
Lauren Dovner
18:34 08 Dec 23
We had our HVAC installed by Cates during the summer of 2020, and had nothing but a seamless experience. Afterwards, we had our annual tune-ups performed by another local company whom we had used in the past. However, we recently felt that this other company had misled us with the intention to upsell on unnecessary services that were related to the install. We called Cates to validate our concerns and they stood by their work. We’ll now be using Cates for all of our HVAC needs!
Herndon Hasty
16:31 05 Dec 23
We had a LOUD noise in our furnace. Our service representative , Sean, diagnosed a fairly complicated problem within 15 minutes, ordered the parts needed immediately. A problem that had existed for some time was taken care of by a true repair professional in 24 hours. We've been w/ Cates for more than 30 years. This service from them only reinforces our decision to work with people who " get it". You want results, call these guys.
Johnny Youssef
17:06 18 Oct 23
As a professional landlord, they have been TERRIBLE! I hired them to service a commercial property I own. The person came and left without reaching out to me and with only partial repairs. I called numerous times trying to reach him and I was told he would call me and I never got a call back. I gave up and hired another company to finish the work and it took SEVEN months to get an invoice and it was for almost $1000. I NEVER authorized any amounts that high and I was NEVER able to reach anyone. I waited until someone called me, but instead, they sent an attorney threatening me to pay. They lost a potential long-term client and with their lack of organization and communication, I would NEVER recommend, especially if you are an investor.
James Hansen
20:26 20 Sep 23
My go to team. Kylar was great. He did a fabulous job on our installation. Will call Cates and request him next time.
Justin Mongkhonvilay
22:27 13 Jul 23
On July 13 @ 5pm vehicle 53 was heading southbound on Santa Fe Trail Dr. The vehicle had ended up behind my 2 year old son and I as we continue on going the speed limit. The vehicle begins to increase the speed nearly rear ending us . As we approach closer to where the road splits into two lanes. He increases the speed more, quickly passing us & can be see frustrated and all while visibly seen mouthing unclear words to us.I refuse to go pass the speed limit let alone with a 2 year old in the car. This is absolutely unacceptable. If the driver of this van thinks this is acceptable behavior to act like this with a work vehicle, I cannot imagine how this individual would act servicing homes.Please re-evaluate your driver as he clearly lacks certain values your company may stand by.
Services
- Air Conditioning
- Cooling
- Ductless
- Electrical
- Gas Furnaces
- General HVAC
- Heat Pumps
- Indoor Air Quality
- Maintenance