Controlled Comfort
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David Codr
19:07 25 Sep 24
Controlled comfort dropped the ball on our installation. They installed a rooftop 10 ton unit and got the MUD inspection but didnt line up the city inspection. So a few months later, when we were thinking we would get our final approval, things ground to a halt.I called and Kelly leaped into action once I explained the situaiton. She said the company had been sold after we had our installation, and thats probably why contacting the city was missed. She said she would take care of it. Boy did she.Shortly after that call, I got a call from the new owner Joe. Joe had a plan in place and had already taken action. Within hours, he got us inspected and signed off for our CO with the city.Things happen, mistakes get made. But the sign of a good person or company is how they handle things. CC did outstanding.Instead of excuses, Joe, Kelly and the rest of the CC crew made things right and did it in record time.If you are looking for a HVAC company that walks the walk and takes care of business and thier clients, you found your company in Controlled Comfort!
Cheryl Davenport
16:53 04 Aug 24
I have used their services for over twenty years. Never disappointed. Service excellent. I won’t use anyone else. Kudos to all the knowledgeable technicians and great customer service!!
Ardith Bailey
16:43 23 Jun 24
I've have used Controlled Comfort for over 20 years. They replaced my AC and Heating System once and I subscribe to their annual service contract. I have always been satisfied with their service, honesty and professionalism. From the office staff to the service techs, I couldn't be more pleased.
Dave Bruce
13:44 22 Jun 24
Thank you for your terrific service, Mr. Z. You help to keep us cool and comfortable!
Jane Campbell
16:44 19 Jun 24
Friendly, conscientious and competent tech. I always know I can trust Controlled Comfort to be honest and provide helpful tips to keep our a/c and furnace working well.
Morgan Cutler
14:27 01 May 24
We have used Controlled Comfort for years. The techs are always great! We have had one fix in the many years that we have used them and it was a part that failed. Always great customer service!
Jim Luyten
16:54 24 Apr 24
Outstanding maintenance support for our HVAC system as always over many years. Very pleased! Thank you.
Sue Ridder
22:23 18 Apr 24
So helpful. Responsive to my questions with easy to understand explanations
Ford Fischer
15:35 30 Nov 23
We’ve been with controlled comfort for over 20 years and are extremely pleased with their customer service and technical support. Would highly recommend this company for all levels of heating and air conditioner replacement and maintenance.
Alexa Shanahan
21:40 15 Nov 23
Showed up with a bad attitude, saying water flooding into my vents and returning air system was not a big deal. Was unprepared didn’t have clean air filters to replace the ones that were soaked from the flood… complained about his job, didn’t respond to my emails and boasted about his new house so he doesn’t have to worry about dirty vents and air systems.Called Burton they are cheaper for the technician fee got out here quickly and showed empathy and care towards my situation.
Pamela Galus
18:42 25 Oct 23
This is my first year with a maintenance plan from any business. My system is getting old. The two gentleman that did the first check were friendly and thorough. Today was my second check and again, the technician was polite and friendly. If my system runs all winter without problems, I will definitely be a return customer.
Dawn C.
14:47 01 Oct 23
CC has been servicing our heating & AC for 16yrs and they STILL continue to provide professional and friendly service:They call every Fall and Spring to remind us to schedule our contracted service; arrive on time AND call ahead to say they're on the way or if there's a delay; they offer to cover their boots to protect our floors; and they complete their work in a timely manner and let us know what they did (inside and outside) and if there are any concerns. Oh, they also clean up any debris from cleaning the heatpump, too.One extra note, the office personnel ALWAYS has been responsive, professional and friendly over all these years.We strongly recommend CC from our WHOLE experience with them.
Tammy Lanier
16:33 30 Jun 23
Jake did a terrific job! He was professional both on the phone and during his service call. His troubleshooting of our a/c problem was very thorough, he was knowledgeable, on time, and he answered all our questions.We won’t use anyone else but Controlled Comfort, they’ve always given us the best service and care.
Services
- Air Conditioning
- Ductless Systems
- Gas Furnaces
- Heat Pumps
- Home Automation
- Indoor Air Quality
- Maintenance